Resort amenities include the dive shop, beauty shop (with two massage rooms), Lobby Bar, and seafront pool with a swim-up bar, sundeck, and shallow children's section. Turquesa serves international and Italian cuisine, MoMoNoHaNa has Asian dinners, and Bugambilias offers Mexican dinners. For snorkeling, there is a reef offshore. Stairs on a dock lead down to the sea. A shop in the hotel sells gifts, sundries, snack foods, beachwear, and liquor.

All rooms feature terraces or balconies with hammock, air-conditioning, ceiling fans, hairdryers, irons and ironing boards, alarm clocks, direct-dial phones, coffeemakers, mini-bars, cable TV, and safes, double jacuzzis, seating area, turndown service and liquor dispenser.
PALACE PASSPORT: 3 nights and more stays from January 1st to December 23rd, 2009. Receive 25% off on golf and spa treatments. Buy one and get one free swim with the dolphins and/or ATV tour, transportation is not included. Also unlimited tours per person: Chankanaab tour, glass bottom boat, and Coba & Tulum Adventure.